My Offerings

I work with a limited number of clients at a time to ensure results.

Here are three ways we can work together, depending on where you are and what you need right now:

  • BEST FOR YOU IF:

    → Just raised Series A and need to see operational progress

    → Have a specific bottleneck (onboarding, renewals, or expansion)

    → Want to test working together before a bigger commitment

    → Need something working in weeks, not months

    WHAT YOU GET:

    • One complete system designed and built in system of choice

    • Your team trained and running it independently

    • Documentation and playbooks for handoff

    • 4-6 weeks from kickoff to launch

    TYPICAL OUTCOMES:

    Faster onboarding process | Team alignment & consistency | Freed up founder time

    Investment: $15,000

    Timeline: 4-6 weeks

  • BEST FOR YOU IF:

    → Series A, scaling from 10 to 50+ customers

    → Currently handling CS yourself or team of 1-2

    → 6-12 months from hiring a full-time CS lead

    → Need systematic health scoring, onboarding, and expansion

    WHAT YOU GET:

    • Health score system with automated alerts

    • Customer onboarding workflow and templates

    • QBR templates and expansion playbooks

    • Success metrics dashboard (NRR, churn, health)

    • Team training and complete handoff documentation

    TYPICAL OUTCOMES:

    Early warning systems to reduce churn significantly | Systematic expansion pipelines | Scale customers without adding CS headcount

    Estimated Investment: ~$45,000

    Timeline: 3 months

  • BEST FOR YOU IF:

    → Series A-B, $2M-$10M ARR, growing fast

    → Operations are chaotic and improvements were needed yesterday

    → Need someone who's built this before

    → Not ready for $200K+ salary + equity for full-time VP

    WHAT YOU GET:

    • 10-25 hours/week of senior operations leadership

    • End-to-end customer success operations

    • Cross-functional project leadership (ops, CS, GTM)

    • Board-ready metrics and reporting

    • Team building and hiring support when you're ready

    WHO HIRES ME:

    Founders who are 6-12 months from making a full-time VP hire but need that strategic support now.

    Investment: $7,500-$12,500/month depending on scope

    Commitment: 6+ months, part-time

NOT SURE WHICH FITS? Book a free 30-minute ops audit. We'll diagnose your biggest constraint and figure out the right approach together.

Book a Call