My Offerings
I work with a limited number of clients at a time to ensure results.
Here are three ways we can work together, depending on where you are and what you need right now:
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BEST FOR YOU IF:
→ Just raised Series A and need to see operational progress
→ Have a specific bottleneck (onboarding, renewals, or expansion)
→ Want to test working together before a bigger commitment
→ Need something working in weeks, not months
WHAT YOU GET:
One complete system designed and built in system of choice
Your team trained and running it independently
Documentation and playbooks for handoff
4-6 weeks from kickoff to launch
TYPICAL OUTCOMES:
Faster onboarding process | Team alignment & consistency | Freed up founder time
Investment: $15,000
Timeline: 4-6 weeks
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BEST FOR YOU IF:
→ Series A, scaling from 10 to 50+ customers
→ Currently handling CS yourself or team of 1-2
→ 6-12 months from hiring a full-time CS lead
→ Need systematic health scoring, onboarding, and expansion
WHAT YOU GET:
Health score system with automated alerts
Customer onboarding workflow and templates
QBR templates and expansion playbooks
Success metrics dashboard (NRR, churn, health)
Team training and complete handoff documentation
TYPICAL OUTCOMES:
Early warning systems to reduce churn significantly | Systematic expansion pipelines | Scale customers without adding CS headcount
Estimated Investment: ~$45,000
Timeline: 3 months
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BEST FOR YOU IF:
→ Series A-B, $2M-$10M ARR, growing fast
→ Operations are chaotic and improvements were needed yesterday
→ Need someone who's built this before
→ Not ready for $200K+ salary + equity for full-time VP
WHAT YOU GET:
10-25 hours/week of senior operations leadership
End-to-end customer success operations
Cross-functional project leadership (ops, CS, GTM)
Board-ready metrics and reporting
Team building and hiring support when you're ready
WHO HIRES ME:
Founders who are 6-12 months from making a full-time VP hire but need that strategic support now.
Investment: $7,500-$12,500/month depending on scope
Commitment: 6+ months, part-time
NOT SURE WHICH FITS? Book a free 30-minute ops audit. We'll diagnose your biggest constraint and figure out the right approach together.